Refund/Return Policy on Services
All sales on services provided are final. This includes package deals for discounted services. All packaged/discounted treatment plans are final and visits on account expire 1 (one) year after purchase.
Overpayments
In the event of an overpayment, after all dates of service have been processed by your insurance, a refund will be issued within 180 days.
Refund/Return Policy on Merchandise
Because the merchandise we sell is simply as a convenience to make the tools deemed necessary by your physical therapist(s) readily available to you, most sales are final after 30 days. With the exception of custom products, you may exchange or return any merchandise purchased within 30 days, for any reason, and we will reimburse you for the cost of the product (excluding freight). All returns must be unopened, not expired and in salable condition.
Pricing Policy
- Prices are subject to change without notice
- We reserve the right to discontinue products
Insurance payments
Co-payments and estimated deductible payments must be rendered at the time of your visit. Cash, check and credit payments are accepted. Our staff will assist in verifying your insurance coverage in advance of your first appointment and will work with you if a special payment plan is required. As a courtesy, we verify your benefits and discuss them with you before your first appointment, however, we do strongly recommend you confirm this information with your medical insurance company. If you have had Physical Therapy at another Physical Therapy Center or Home Health Care, all claims must be processed by your insurance for accurate accumulations. If you are currently in Home Health Care, Out-Patient Physical Therapy is not a covered benefit. If you have recently finished Home Health Care, the HHC Episode must be formally discharged prior to starting Out-Patient Physical Therapy treatment. If you have had Physical Therapy at another Physical Therapy Center, and/or HHC, it is your responsibility to know the number of visits used and balance remaining. If you do not know this information, we recommend that you obtain this information prior to starting your treatment. After your insurance company deems your care as medically necessary, and if benefits are available at the time of service.
Self-Pay Patients
For the convenience of our patients, ConcussionHQ and HealthQuest Physical Therapy offers a self-pay option for those without health insurance benefits. Packaged pricing is available. Payment is required prior to when services performed. Please contact our offices for further details.
Auto & Work Accident Patients
Our offices accept patients who have been involved in an auto accident. Please provide proper information in advance of your first appointment to expedite the billing process including but not limited to claim number, adjustor contact information so our front office can verify the information with your adjustor.
Appointment Cancellation & No-Show Policy
We value your time as our patient. We hope that you will also value the time of our therapists by calling our office if there is a reason that you are unable to keep your appointment. Cancellations are requested within 24 hours of your appointment. If you fail to come to your appointments, the following policy is enforced ($25 fee). If you know you will be late for an appointment, please give us a call to be sure you can still be seen and to check if rescheduling is necessary.
Contact us
At ConcussionHQ and HealthQuest Physical Therapy, we strive to provide you with the most secure and convenient payment options on your account. Should you have any questions in regards to a payment or your final balance, you are welcome to contact us and provide detailed information to support what you believe to be your financial responsibility and our accounts and administration division will work with you to help ensure an accurate final balance to help close out the financial aspects of your account. You can reach our accounts and administration division by:
- Calling us at (248) 601-9207
- Sending written communications to us at:
- Accounts and Administration
- c/o ConcussionHQ and HealthQuest Physical Therapy
- 1773 Star Batt Drive, Rochester Hills, MI 48309